Returns & Exchanges
Due to the nature of our products — detergents and household cleaning solutions, which are consumable, packaged hygiene goods — we are unable to accept returns or exchanges once an order has been delivered, regardless of whether the packaging has been opened.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, defective, or if you received an incorrect item, please contact us within 48 hours of delivery at store@everlastingvirtue.com with:
- Your Order ID (e.g. #EV-1234)
- Clear photographs of the damaged product and outer packaging as received
- A short description of the issue
Our care team will review each incident promptly and, once verified, dispatch an immediate replacement or issue a full refund at our discretion.
Order Cancellations
Orders can be cancelled free of charge at any time prior to warehouse handover and dispatch to India Post. Once an order has been collected by India Post, transit has commenced and the order cannot be cancelled.
Refund Process & Timelines
Where a refund is approved (for damaged/defective/incorrect items, or a pre-dispatch cancellation (not available for pre-orders)), it will be processed directly to your original payment method via our payment gateway (Razorpay) within 7 business days.
Pre-orders
1. A pre-order is an order for Crux placed during the Kickstarter program, before it ships.
2. The ship date is the last day of the shipping window shown at checkout, on the campaign page and in your order confirmation email.
3. We count an order as shipped when we hand it to the carrier and send you tracking.
4. If we have not shipped your pre-order by the ship date, you can ask us for a full refund. Write to store@everlastingvirtue.com with your order number.
5. You can ask at any time after the ship date and before your order ships.
6. We will refund the full amount you paid, including taxes, to your original payment method within 7 business days of your request. Your bank may take a few more days to show it.
7. Pre-orders that arrive damaged, defective or incorrect are covered by the rest of this policy.
8. Pre-orders cannot be cancelled once placed. The only refund for a pre-order that is not damaged, defective or incorrect is the ship date refund above. This replaces the pre-dispatch cancellation rule that applies to other orders.
Contact Support
For any return or refund queries, reach us at care@everlastingvirtue.com or call +91 811 307 6863 (English) / +91 984 71 58835 (Malayalam).
Our support team in Kannur, Kerala is available Monday to Saturday to answer questions about orders, terms, or privacy.
Contact Support